Norwegian-Speaking Customer Service Representative

Location: Athens, Greece (Remote after training)
Salary: Gross basic €1,300/month (14 salaries per year) + performance bonus up to €150/month

Represent a world-leading household products brand, specializing in vacuums and innovative appliances. This role involves delivering exceptional customer service, providing sales assistance, and supporting technical and delivery-related inquiries.

Key Responsibilities:

• Handle inbound customer calls regarding:
  • Sales: Support customers in making purchases and recommending products.
  • Aftersales: Address and resolve issues post-purchase.
  • Product Enquiries: Share detailed product information.
  • Delivery Assistance: Resolve queries about deliveries and logistics.
• Navigate internet-based applications and virtual desktop tools to deliver timely solutions.
• Escalate complex issues to the client when necessary.
• Access a hands-on lab for product familiarization and practical training.

Qualifications:

• Language Proficiency: Norwegian (C1+ minimum) with good English communication skills.
• Experience: Previous customer service experience is desirable.
• Technical Skills: Strong general computer skills and ability to adapt to virtual work environments.

Work Schedule:

• Hours: Monday to Sunday, between 9 AM and 9 PM, on a rotational shift basis.

Training & Work Arrangement:

• Training: Conducted on-site in Athens with access to product labs for practical learning.
• Post-Training: Fully remote work setup.

Benefits:

• Competitive salary with 14 monthly payments annually.
• Performance bonus of up to €150 per month.
• Opportunity to work with a globally recognized brand.
• Comprehensive training and access to product knowledge resources.
• Flexibility to work from home after completing on-site training.

This role suits individuals with excellent Norwegian language skills, a customer-first mindset, and the ambition to grow in a dynamic, remote-friendly work environment.

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