Polish Speaking Customer Service - Office based

Lisbon, Portugal

Our client is recruiting Polish speakers for Customer service roles.

Gross salary per month is €1040 + free accommodation for the whole 12 month contract (own room in a shared house/apartment). Alternatively if no accommodation is required gross salary can be €1295 per month instead.

About Our Client:
Our client is a prestigious airline company with over 70 years of experience. Renowned for its exceptional safety record, the company stands as one of the world's safest and most reliable airlines.

Job Overview:
Join a dedicated team committed to delivering an outstanding customer service experience. As a Customer Service Specialist, you will provide professional and friendly support via phone and email in both Polish and English, ensuring customer satisfaction and seamless resolution of inquiries.

Key Responsibilities:

• Address customer inquiries and resolve concerns related to products, services, and the frequent flyer program.
• Assist customers with their queries, offering solutions and ensuring a smooth resolution process.
• Manage and follow up on customer processes, including proactive updates to clients about their cases.
• Log and maintain detailed records of all customer interactions in the company’s systems.
• Handle offline tasks such as processing forms, emails, tickets, and other administrative duties.
• Achieve or exceed departmental productivity goals while maintaining high-quality service.
• Escalate critical issues concerning customer well-being or cases that fall beyond your scope of resolution.

What We’re Looking For:

• Proficiency in Polish and English, with excellent communication skills in both languages.
• Strong problem-solving skills and a customer-first mindset.
• Ability to handle high-pressure situations while maintaining professionalism.
• Attention to detail and a commitment to delivering high-quality service.