Career Growth and Development
Our client offers comprehensive training, cutting-edge technologies, and ongoing support to help you succeed. With real career advancement opportunities, 80% of their managers have been promoted internally. They provide a range of FREE Learning and Leadership Development programs to help you achieve the career you’ve always wanted.
Role Responsibilities
As a Customer Service Representative, you will:
- Assist customers with Masterpiece Policy for Homeowners’ products and services via calls or emails.
- Review requests, make decisions, and process them accordingly.
- Analyze information and solve problems effectively.
- Continuously work towards improving customer satisfaction.
Qualifications
Our client is a great fit for you if you:
- Speak Italian fluently (written and spoken) and English (B2 level).
- Have strong writing and communication skills, with empathy and a team-oriented approach.
- Enjoy identifying customer needs and offering quick solutions.
- Are proactive, results-driven, and a team player.
- Previous customer service experience is a plus.
Benefits
Our client offers a competitive package, including:
- Full-time, indefinite contracts (based on experience and needs).
- Competitive salary and performance bonuses.
- Central location in Lisbon, Portugal.
- Fully paid training and career development programs.
- Specialized courses and language classes.
Eligibility
Only candidates legally authorized to work in Portugal will be considered.
Why Lisbon?
Lisbon, Portugal's vibrant capital, is known for its fantastic shopping, food, nightlife, and cultural heritage. With a warm climate and growing expat community, it's become one of Europe’s top destinations.