Danish Customer Service Representative - Travel Industry

Location: Barcelona, Spain
Salary: €22,240 per year gross

Please note candidates must already live in the Barcelona area.

Job Responsibilities:

As a customer support advisor for a prestigious travel company, you will be responsible for:

• Understanding and identifying customer needs.
• Listening, responding, and mediating between international travelers and accommodation providers worldwide.
• Ensuring a high level of customer service.
• Clarifying inquiries about service, payment, and technical requirement

REQUIREMENTS

• Danish: C2 level and advanced English
• Must already live in the Barcelona area
• Excellent communication and inter-personal skills both written and spoken
• User friendly PC skills: Office 365, CRM Database, and other internal platforms.
• A problem-solving and solution-driven mentality
• A positive, motivated mindset that will help you deal with some tricky customer problems.
• Goal-oriented work approach
• An open mind to changing priorities and business processes.
• Affinity with Accommodation platforms
• Experience within customer service or contact center environments will be valued.
• Availability to work from the office and from home (within 100km from the office)

OFFER

• 38.5h/week contract (Monday to Sunday) with fixed working hours and 2 days off per week.
• Available shift: 09:00-20:00h (Rotatory)
• Starting with a Temporary Contract that will evolve into a Permanent contract for a long term based on business needs.
• Holidays: 27 working days of holidays/year

Benefits :

• Feel Good - program which includes Spanish lessons, quizzes with prices, free group activities such as running, beach volleyball, roller skating and much more!
• Free private health insurance if interested when getting a permanent contract.
• Flexible remuneration in nursery school transport if interested after probation period.
• A multicultural and international working environment
• Modern office spaces.
• Free coffee every day and free fruit once a week
• Be part of an exciting industry leading department with great opportunities to learn and grow your career
• 3 weeks of Initial training and continued personal coaching