Your responsibilities and impact working as a Content Moderation for Social Media Platform will be:

• Reviewing various types of content (videos, images, text, and audio) in accordance with policies.

• Classifying the typology of content (videos, images, text, and audio) based on established processes and policies.

• Responding to customer inquiries related to Trust & Safety actions, including abuse reports and enforcement appeals.

• Ensuring user and brand safety through effective content moderation practices.

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in French and a minimum B1 level of English

• A valid Portuguese work permit (required)

• Living in or willing to relocate to Lisbon for an international career and life experience

• Keeping up-to-date with social media trends and practices

• Resilience to sensitive content, demonstrating emotional maturity and professional detachment

• Motivation and commitment to perform the assigned tasks effectively

• Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week) Monday- Sunday 9:00-21:00 

• Salary conditions: 850 € gross/month + 50€ language bonus + performance bonus 120 € (from 4th full month)

• Health insurance after 6 months 

• Paid professional training

• Employee discounts

• Fun and engaging company-wide initiatives

• Excellent work culture

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment