This is a technical role within Lenovo's Premier Technical Support team. Within this role, you will be delivering best-in-class assistance to Lenovo's Premier Support customers. As you know, Lenovo is a leading name in global technology in communication systems, praising themselves for to be the leaders in their fields. If you're fluent in Italian, also comfortable with communication in English, passionate about to be in a first line to help customers with their technical issues concerning hardware and software, this might be an opportunity you have been waiting for.

What will you be involved in?

You will perform complete troubleshooting to fully diagnose reported problems within the client product portfolio (notebooks, desktops & tablets). With the support of a Team leader, you will be looking after the cases end-to-end with top-notch case handling, paying attention to customer communication throughout the whole process. You will learn how to become one of our expert troubleshooters to be able to quickly resolve any hardware or software difficulties.

What is your mission?

• Problem-solving support: To assist customers and field engineers by diagnosing problems through full on troubleshooting.
• Tech-issue resolution: To identify the cause of hardware/software faults, including providing the right solution to fix the issues.
• Communication: To be able to resolve matters of questions either over the phone, email or by sending the technician with parts to fix the subject onsite.
• Efficiency: Team up with the Technical Account Management crew to keep an eye on problems and make sure they get resolved quickly.
• Customer guidance: To advise and educate customers through a combination of personal experience and provide full guideline documentation, to make sure they have all they need to help them with their technical difficulties.
• Team Collaboration: Share insights about recurring customer issues with the rest of the technical team when it's relevant.

Requirements

What do we look for?

• Language skill: Fluent in English & Italian.
• Effective communicator: Strong written and verbal communication skills.
• Tech-oriented: Experienced in troubleshooting hardware and software on devices like notebooks, desktops, and tablets. Also to be confident with Windows Operating System and Microsoft Products.

• Time efficiency: Capable with tasks prioritizing and managing daily work efficiently.
• Outstanding organizational skills: Proactive, eager to learn, and to be focused on finding solutions.
• Experience: Previous work in IT services and with field service providers would be a bonus.
• Location & Eligibility: Be eligible to work in Slovakia, office based in Bratislava.

Benefits

What we offer

• Starting date: ASAP
• Contract Type: Permanent
• Working schedule: Full-Time (40 hours per week), 5 days per week
• Working hours: Monday - Friday from 9 am to 6 pm
• Highly competitive base salary of €19,000 per annum in addition to:
• €6,23/day meal voucher (€124/month)
• A commuting allowance of €50 per month (€600 per annum)
• Monthly incentives based on performance up to €158
• 5 extra days paid (personal days) per annum in case of emergencies and short-term absence.
• Hybrid working model in an outstanding work location and facilities in our brand-new offices in Bratislava
• Fully paid training that optimally prepares you for your job - 2 weeks duration (office-based)

Extra Perks:

• Chill-Out Zone: Take a break with table soccer, table tennis, or even a gaming console!
• Multisport Card: Stay active with access to various sports facilities.
• Employee Assistance Program: Free, confidential support on personal or work-related issues.
• Office Snacks & Drinks: Free hot/cold drinks, plus snacks or fruits to keep you going.
• Referral Bonus: Refer a friend and get a bonus!
• Professional Development: Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
• Engagement & Inclusion: Join best-in-class employee engagement programs that make you feel valued.

About us!

At CPM, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan - it's reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.
#WeCare #WeAreCurious #WeAchieveTogether