Customer Service Representative with Latvian (m/f/d)
2001-30000
Customer Service / Call Center
Description and Requirements
Your benefits:
Your responsibilities:
Your skills:
Join Us and Be the Voice that Drives Success!
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you are interested in working in the customer service field, then we have the ideal job for you!
Language Reference English Latvian
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
Your benefits:
- Competitive Salary: Starting from EUR 1,380 gross.
- Bonuses: Enjoy appealing bonuses for weekend and public holiday work. Plus, performance-based bonuses after 3 months of employment.
- Comprehensive Training: A fully paid training period will set you up for success .
- Health Coverage: Private health insurance after 3 months of probation, including access to fitness centers and mental health support services.
- Modern Workspace: Work in a great office in Jaunā Teika, featuring modern workspaces.
- Dynamic Environment: Join a multicultural team with flat hierarchies and a first-name workplace culture.
- Well-being Perks: Regular fruit deliveries, free drinks, and a positive working environment.
- Employee Discounts: Access exclusive discounts with fitness centers, restaurants, and more.
- Team Spirit: Participate in social gatherings, sports events, team-building activities and receive a bonus for referring new employees .
- Career Development & Growth Opportunities: Access our Career Academy for ongoing personal and professional growth.
Your responsibilities:
- Client Understanding: Grasp the advertiser's profiles, needs, and expectations to provide tailored solutions.
- Expert Support: Answer advertisers' questions with professional advice, guiding them to success.
- Business Impact: Play a crucial role in helping achieve the company's business targets.
- Customer Satisfaction: Engage in end-user support through outbound phone, email, and other channels to ensure exceptional customer service.
Your skills:
- Language Proficiency: Excellent communication skills in English, written and verbal. Good communication skills in Latvian.
- Customer Service Experience: Prior experience in Customer Service, preferably in B2C or B2B environments.
- Problem-Solving Abilities: Demonstrated capability to effectively tackle and resolve challenges.
- Professional Approach: A solutions-driven mindset and a genuine passion for helping customers.
- Marketing Knowledge: Experience in online advertising is a significant plus. Education or experience in online sales or marketing is highly valued.
- Eagerness to Learn: Passionate about continuous learning and research.
- Eligibility: EU citizenship or Latvian Residence Permit is required.
Join Us and Be the Voice that Drives Success!
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
About us: Since our founding in 1998, excellent customer service is our passion - 2020 we went one step further and are now part of TELUS Digital. Since then, 50,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.
#LI-DNI
Additional Job Description
Are you looking for a new challenge in a fast-growing international team where you can use your excellent communication skills and assertiveness? If you are interested in working in the customer service field, then we have the ideal job for you!
Language Reference English Latvian
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
JOB SUMMARY