Your responsibilities and impact as a Customer Service Specialist:

• Providing the best possible answers and solutions to questions and concerns from customers of the Dutch market over the phone, via email or social media

• Supplying customers with the necessary information and solving any issues

• Following up of issues if needed

Content Moderator:

• Validating all written content for a social media platform, confirming its accuracy and quality

• Having the opportunity to share your ideas, in order to improve the quality of our work

• Being part of a team that makes the world’s information more accessible and useful

• Becoming an expert in the advertisement content and giving the best advice to confirm its accuracy and quality

Skills, qualifications and interests you need to succeed in this role:

• A native level of German and at least a C1 level of English

• Passion for customer service, content moderation, or technical support 

• Knowledge of the value and impact that a good customer experience can create

• Being an attentive listener, comfortable and skilful at communicating with people

• Being energetic, innovative and working proactively at a fast pace

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country

What is in it for you?

• Type of contract: Unfixed term contract, 30 days probation period

• Working hours: full time (40h/week), shifts 24/7 Monday to Sunday

• Salary conditions: 1458 € gross/month + performance bonus 120 € from 4th full month+ 200€ language bonus + 150€ permanent signing bonus + 3000€ signing bonus) + 7€ meal voucher per day

• Help with acquiring the NIF and SSN

• A relocation package of 400 euros per month for the first 4 months

• Paid professional training

• Fun and engaging company-wide initiatives

• Excellent work culture

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

• A large English-speaking local community and international environment

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.