Service Desk Employee with German language

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Our client offers business consulting, technology and engineering solutions and end-to-end transformative business process management services to some of the world’s most iconic brands.

A European leader in the energy sector has trusted our client to transform their Service Desk on a global level. To be successful in this journey, we are looking for a dedicated German-speaking Service Desk Employee to join our client´s team in Brno.

What does your future job look like?

• You are the helping hand for employees of an European leader in the energy sector with problems in hardware and software via e-mail, telephone, chat or ticketing.
• You will receive error messages and inquiries and solve them independently (of course after extensive training and always with access to guidelines).
• If you are not able to solve the problem, you will forward it to the next support level.

What should you bring with you?

• Fluent German and good English skills
• Motivation for a career in the IT service desk
• Desirable: Initial experience in the service desk/ tech support process with remote support for laptops / desktops / LAN problems / application support / small forms etc.
• You will learn everything you need to know for the job in our Brno Service Desk Academy

Employee perks, benefits:

• Hybrid Work Model
• 25 Days of Paid Leave
• Performance Bonus
• Meal Allowance
• Multisport Card
• Benefit Card
• Modern Offices (Vlnena Street) with a Game Room, a Silent Zone, Kitchenettes, and a Terrace in the Center of Brno, 2nd Largest City in the Czech Republic
• Financial Reward for Referring Your Friends
• Expat Assistance Services for New Joiners
• Relocation Package (for candidates relocating from other EU countries)
• Team Building Activities
• Long-Term Career Prospects
• Performance Bonus

About Czech Republic

Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all parts of the world

Interested? Apply today, and let’s have a chat about the opportunity!  

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