Are you passionate about delivering exceptional customer service and have experience in the luxury sector or hotel industry? Are you ready to represent one of the world’s most prestigious automotive brands? If so, we have the perfect opportunity for you!

Our client, a leading luxury automotive brand, is seeking Customer Expert to be the first point of contact for their discerning clientele. As a Customer Expert, you will be an ambassador of the brand, ensuring that every interaction leaves a lasting positive impression on the customer.

Your Responsibilities as a Customer Expert:

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• Act as the first point of contact for customers, representing the brand with professionalism and empathy.
• Provide tailored support to resolve customer concerns while maintaining and enhancing customer relationships.
• Contribute to the expansion and improvement of the Customer Interaction Center by offering creative and constructive input.
• Ensure that every customer interaction is a positive experience that reflects the luxury status of the brand.

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What’s in it for you?

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• Starting date: 1st of November/December/January
• Be part of building an innovative Customer Interaction Center for one of the top luxury automotive brands.
• Competitive salary and growth opportunities.
• Partial remote working option after the initial training period.
• Work in a dynamic and inclusive environment with a focus on quality and innovation.

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Skills, qualifications and interests you need to succeed in this role:

• Native level of German and a proficient level of English.
• At least 1 year of experience in luxury customer service or the hotel industry.
• Excellent verbal and written communication skills with a strong ability to empathize and understand customer needs.
• Structured, well-organized, and able to handle tasks efficiently.
• Experience in the automotive industry is a plus.