Experience the power of a game-changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries.

If you're looking to grow and be inspired, as a Customer Service Representative in Madrid (on-site), you will be part of our team of game-changers who are powering the brands of the future in healthcare.

Career growth and personal development

This is a great opportunity to experience the power of what's next and develop "friends for life" at the same time. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.

What you will do in this role

In everything we do, we believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

As a Customer Service Representative on our team, you will:

- Efficiently organize and book appointments for customers

- Make outbound calls to follow up on appointments and customer inquiries

- Manage multiple tasks and priorities within a fast-paced environment

- Perform various back-office tasks to support customer service operations

- Provide excellent customer service both via phone and email

- Gather and document all necessary information during customer interactions to ensure high-quality service

- Continuously update knowledge of the company's services and procedures

- Maintain a professional demeanour, even in stressful situations

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

- Are proficient or bilingual in Portuguese with advanced Spanish
- Possess excellent organizational, listening and communication skills
- Are detail oriented, open-minded, communicative and adaptable to different types of customers

- Can work effectively in a fast-paced, multitasking environment

It will be a plus if you have:

- Interest in the healthcare industry
- Previous experience in customer service or Backoffice
- Experience with Salesforce

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week Permanent contract: Mon-Fri 09:00/19:00
- Salary 19.000 gross/year + up to 1.900 euros gross/year in bonus
- Central location in Madrid
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes

Experience the best version of you!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1551503