Your responsibilities and impact as a Customer Service Agent will be:

• Being a fashion mentor to the customers during their shopping experience

• Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media

• Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files

• Handling calls for prospects and clients

• Being in contact with other departments and redirecting related cases and issues to responsible departments

What’s in it for you?

• Type of contract: a long-term fixed term contract, renewable every year (6 months or 1 year)

• Working hours: full time on rotating shifts (depending on the project)

• Salary conditions (*) – 2 options:

1. Including free accommodation (shared flat, all bills included): 950€ - 1.000€ gross/month (based on level of experience)

2. Excluding accommodation: 1.300 - 1.400€ gross/month (based on level of experience)

• For international candidates:

• Reimbursement of your initial flight expenses after 9 months

• Airport pick up

• Yearly two-way flight ticket back to your home country (within the EU)

• Help in paperwork, opening bank account, etc. upon your arrival

• Free Portuguese lessons, cooking classes, sport activities and social events organized by the company

• Real career opportunities in different career paths

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• (*) Compensation during training period if successful (from 1 to 4 weeks): 90% of your hourly wages (lower taxes)

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Skills, qualifications and interests you need to succeed in this role:

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The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspects of the job. Are you customer service oriented, have good communication skills, pro-active and team player? Then they might have an opportunity for you to join them!

• You have a fluent level of German (a good level of English would be a plus)

• You are looking for a job opportunity abroad

• You are fashion addicted

• You are motivated and committed to your work

• You have excellent communication and listening skills

• You are a team player and willing to work with many other nationalities