Are you tech-savvy and possess excellent communication skills, along with a strong service-oriented mindset? Are you eager to learn, and "technical troubleshooting" is not foreign to you? The world's largest and most renowned search engine is in need of technical support, presenting you with the opportunity to steer your life in a new direction!
Regarding your field of responsibilities:
As a Technical Customer Advisor, you'll apply your skills to resolve emerging issues with precision and efficiency. You'll uphold excellent standards and share your passion for technology with both customers and colleagues. Given the dynamic nature of this role, you'll have the opportunity to develop your IT skills and advance your international career at your own pace.
Dutch-language inbound customer support via phone, chat, and email
Responding to customer inquiries and documenting relevant case information
Ensuring excellent customer satisfaction
Assisting with sales, general inquiries, and technical support issues
Appropriately addressing customer escalations and accurately documenting the process
Collaborating with other technicians to resolve or properly close tickets
Maintaining the internal ticketing system in English
As a representative of the company, you will uphold the company's values and contribute to maintaining a positive brand reputation.
Our Offer:
Our partner provides you with a tailored "all-inclusive package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.
Competitive salary (14 monthly payments per year) + monthly performance bonus + meal allowance + transportation subsidy
Relocation package: flight reimbursement and accommodation for 12 months, along with administrative support
Private health insurance with dental plan (after 6 months of the contract)
Growing opportunities and possibilities for an international career
Work in a diverse environment with people from over 15 nations
Benefit from our modern amenities, numerous discounts at local businesses, company celebrations, events, and much more!
We encourage mobility across companies to work at any of our locations worldwide New and modern offices in Lisbon
Your Profile:
Native-level Dutch language skills + English proficiency
Experience in technical troubleshooting is advantageous
Excellent written and verbal communication skills to simplify technical jargon for non-technical users
PC literacy is required
Proficiency in Google Docs and Google Sheets
Aptitude for wireless troubleshooting
Patience to communicate and solve issues
Handle all data and personal information with the utmost confidentiality
