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Customer Service for Travel Industry (German speaker) Lisbon, Portugal

What you'll do

  • As a Customer Service for Travel Industry, you'll greet and converse with client’s customers in a courteous, friendly and professional manner;
  • Turn customer inquiries into sales, using appropriate selling techniques to meet revenue and close rate goals;
  • Research travel rates, destinations, options and packages, accurately provide information and answer general travel and site related questions;
  • Track and report call types and service issues.

What you'll need

  • Fluent level of written and verbal communication skills in German;
  • Good level of written and verbal communication skills in English (minimum B2);
  • High School Diploma or higher (preferred);
  • Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity;
  • As a Customer Service for Travel Industry, you'll need previous call center experience in sales and/or customer service capacity;
  • Strong web-based navigation skills;
  • Flexible and quick learner, able to adapt continuously.

Benefits

  • International career in a multicultural environment;
  • Training and familiarization phase;
  • Investment in training and personal development;
  • Respectful and inclusive environment;
  • Opportunity to grow in a dynamic leading multinational company;
  • Accommodation in a Teleperformance apartment;
  • Refund of initial flight expenses;
  • Annually complementary return flight to your home country (within Europe);
  • Health Insurance since day one in the company;
  • Free company events and activities.
Related tags
JOB SUMMARY
Customer Service for Travel Industry (German speaker) Lisbon, Portugal
Lisbon
21 days ago
Mid-level
Full-time