Your responsibilities and impact as a Hotel Chain Customer Advisor will be:

• Booking management (altering, cancelling or creating new reservations)

• Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests

• Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Skills, experiences and interests you need to succeed in this role:

• A native level of German and a professional level of English (C1-C2)

• Having previous experience in GDS tools (Ideally)

• Enthusiasm about travelling and tourism industry

• Knowledge of the value and impact that a good customer experience can create

• Being an attentive listener, comfortable and skilful at communicating with people

• Being energetic, innovative and working proactively at a fast pace

• Excitement about intercultural communication and the expatriate lifestyle

• Living in or willing to relocate to Lisbon for an international career and life experience

• Having a valid work permit for Portugal (required).

What’s in it for you?

• Type of Contract: A fixed-term contract for 6 month

• Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)

• Training: Fully paid training, professional development and career evolution

• Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

Relocation Package for International Candidates:

• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)

• Opportunity to be part of a challenging and fast-paced environment

• Possibility to collaborate with some of the biggest brands in the industry

•  A multicultural and international environment

• Career Growth Opportunities: Various career development chances in different paths.

What should you expect from living in Lisbon?

• A colourful city view and a rich cultural history

• Pros of living in a European capital on a budget

• Delicious Portuguese cuisine and famous cafe culture

• Friendly people, good vibes and a happy-go-lucky urban life

• Warm climate all year and a sunny beach life next to the Atlantic

•  A large English-speaking local community and international environment