Are you looking for a position that will help you learn more about the fintech sector? Do you enjoy supporting B2B clients on their mission to plan their financial future?
If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain!

Your responsibilities and impact as a Customer Specialist for Fintech Industry will be:

• Support B2B customers mainly over e mail and chat, but also phone

• Constantly brainstorm with your colleagues to improve the Customer Experience

• Troubleshooting, innovation, and change management are part of the daily business

• Control and handle payment inquiries from sellers and buyers through various client platforms

• Responsible for Trustpilot reviews improving overall company NPS through excellent service

• Flagging and escalation of customer queries and coming up with suitable solutions

• Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role:

• Proficiency in the Dutch language at a native speaking level and a C1 level in the English language

• Minimum MBO4 diploma, background in IT/finance/economy is a plus

• Competency in using computers

• Excellent communication skills

• You are proactive and solution-oriented

• You are interested in working in an ambitious team

What’s in it for you?

• Yearly gross salary of €19.200

• Spanish classes

• Great Friday evening drinks

• Fitness bootcamps to stay fit and active

• Mindfulness classes

• Work at a tech startup where you can develop and there is room for your ideas

• Improve your professional skills: communication, innovation, and implementation of new technology

• Free lunch and breakfast at the office

• An international, close working environment with 24 nationalities

Your Future Company:
Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow.