Your responsibilities and impact as Customer Service for Streaming Platform will be:

• Assist viewers through phone and/or chat regarding different queries

• Provide account and application support to viewers namely with regards to software functionality

• Provide technical support and troubleshooting of system configurations and network settings

• Provide accurate and real-time responses to the viewer’s inquiries.

Skills, qualifications and interests you need to succeed in this role:

• You are a native French speaker with an advanced level of English

• You are highly reliable, adaptable, a fast learner, and you have strong problem-solving skills

• A previous experience in Customer Service is a big advantage

What's in it for you? 

• A full-time job, 40 hours a week

• Schedule: rotating shifts between Monday and Sunday: 8 am to 9 pm 

• Salary: 890€ base salary (14 times per year) + 100€ performance bonus (gross/month)

• A paid and recognized training 

• Meal allowance of 7.23€ per work day 

• If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months months of accommodation in shared flat provided by the company (rental fee to pay)

• Opportunity to be part of a challenging and fast paced environment

• Possibility to collaborate with some of the biggest brands in the industry