What you'll do

• Provide customer inquiries with timely and accurate responses, providing first contact resolution and representing Customer Service for Gaming;
• Take personal ownership of customer requests and maintain accountability for follow-through;
• Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
• Handle customer contacts that require core and advanced skills;
• Maintain our partner's internal information and customer/account information secure and confidential;
• Consistently implement management mentoring to reach departmental goals;
• Support less-experienced agents by sharing best practices;
• Perform other duties as assigned.

What you'll need

• Native level of German (written and spoken);
• Fluency in English (B2);
• High school diploma (or equivalent);
• Player and support oriented attitude, with a knack for helping others;
• Team player with strong problem-solving and conflict management skills as a Customer Service for Gaming;
• Passion for video games and mobile applications;
• Experience in telephone customer service/call center environment (minimum 1 year);
• Excellent verbal and written communication skills;
• Basic proficiency with Microsoft Word and Microsoft Office or equivalents.

Benefits

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service for Gaming;
• Stable work and career progression;
• Long-term development opportunities;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
• Free Portuguese language courses, sport activities and organized events.