What you'll do

• Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written and listening skills;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

Benefits

• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Investment in training and personal development;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Delight for Social Media;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.