Exciting opportunity for a Technical Support role in Barcelona! You are tech-savy and enthusiastic about solar technology and systems? Do you have analytical capacity and interest in advancing your service skills? Kick-Start your career now!

Your responsibilities and impact as a Technical Support Agent will be:

• Supporting clients’ activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by;

• Answering incoming customer queries promptly

• Identifying issues and providing effective solutions to ensure customer satisfaction

• Recording customer data accurately in the CRM system

• Providing ad-hoc support as required

• Being a team player and collaborating for the success of the team and project

What's in it for you?

• Permanent contract at 39h/week (probation period 2 months)

• Working in an international Team on site in Poblenou, Barcelona

• Language classes

• International Environment

• Activities every week

• Discounts on certain products (health insurance; technology etc).

Skills, qualifications and interests you need to succeed in this role:

• A native-level proficiency in  German and a C1 level of English

• Living in Barcelona

• Excellent listening skills and proficient communication abilities

• A drive for excellence and professionalism

• Strong teamwork skills and dedication to collaborative success

• Excitement about intercultural communication and the expatriate lifestyle

• A valid Spanish work permit (required).

Your Future Company: 

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.