Your responsibilities and impact as a Customer Care Advisor will be:
-
Answering incoming customer queries promptly
-
Identifying issues and providing effective solutions to ensure customer satisfaction
-
Recording customer data accurately in the CRM system
-
Providing ad-hoc support as required
-
Being a team player and collaborating for the success of the team and project
What's in it for you?
-
Possibility to work either 39h/week or 30h/week
-
Salary Package of 1810€/ month gross OR 1392€/ month gross
-
Indefinite contract (probation period 2 months)
-
Working hours from Mo-Fr 9 AM to 6 PM (39h) OR 9 AM to 3 PM (30h)
-
Hybrid position (33% in the office)
-
Working in an international Team on site in Poblenou, Barcelona
-
Hybrid Training of 8 days (nearly fully paid)
Skills, qualifications and interests you need to succeed in this role:
-
A native-level proficiency in German and a C1 level of English
-
A valid Spanish work permit (required)
-
Start availability on 12/08, 26/08 or 09/09
-
Living in Barcelona
-
Excellent listening skills and proficient communication abilities
-
A drive for excellence and professionalism
-
Strong teamwork skills and dedication to collaborative success
-
Excitement about intercultural communication and the expatriate lifestyle
Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.