What you will do in this role
As a Quality Specialist & Trainer on our team, you will:
Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
Oversee and validate the delivery and quality of provided training
Track the effectiveness of training interventions through multiple assessment tools
Work with all team members to improve sales systems to achieve a positive customer experience
Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
Help create a culture of learning where individuals manage their own development, competence, and performance
Your qualifications
Concentrix is a great match if you:
3+ years of experience working in a customer service, training or sales capacity
Expertise in training within your peer group
Experience in high-volume calling
Experience working with Salesforce.com or similar CRM
Technical skills in MS Office
Experience prioritizing concurrent projects and demonstrating project management skills
Experience demonstrating multiple strategies, platforms, and skills to varied audience
Willingness to work from home
What's in it for you
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week indefinite contract:
- Salary 28.000 euros gross/year + up to 3000 euros gross/year in bonus
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
Concentrix is an equal opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Location:
ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12
