Join one of the leading telecommunications companies, dedicated to delivering exceptional service and innovative solutions. We are hiring Italian Customer Support Advisors to assist clients of a prominent Swiss company. You can choose to work on-site in Lisbon, in a hybrid model, or fully remote from anywhere in Portugal. 🌍

What You’ll Do
As an Italian Customer Support Advisor, you will be responsible for helping clients with their inquiries and issues. Your key responsibilities include:

📞 Customer Support: Handle inquiries from clients via phone, email, and chat in Italian, resolving issues efficiently and professionally.
💡 Problem-Solving: Assist clients with account issues, service functionalities, and troubleshooting, guiding them through step-by-step solutions.
📝 Documentation: Accurately log and track customer interactions to ensure timely follow-ups and continuous improvement of services.
🤝 Relationship Building: Foster positive relationships with clients by providing empathetic and helpful responses.
🚀 User Experience Enhancement: Gather and share feedback from clients with the team to help improve services and ensure a high-quality experience.

What We’re Looking For
We are seeking proactive and customer-oriented individuals who meet the following criteria:

📚 Language Skills: Fluent in Italian and English, with excellent verbal and written communication abilities.
🌟 Customer Focus: Passionate about delivering exceptional customer service and resolving issues effectively.
🧠 Problem Solving: Strong analytical and problem-solving skills to assist with diverse client inquiries.
💻 Tech-Savvy: Comfortable using digital platforms and familiar with telecommunications technologies.
🤝 Team Player: Collaborative mindset and the ability to work well both independently and in a team setting.
⏰ Time Management: Able to handle multiple tasks and prioritize effectively in a fast-paced environment.

What We Offer
By joining our team, you’ll enjoy a competitive salary with potential commissions that you can achieve, along with a wide range of benefits, including:

🏢 Flexible Work Options: Choose to work on-site in Lisbon, in a hybrid model, or fully remote from anywhere in Portugal.
📈 Career Growth: Opportunities for professional growth and career advancement within a global company.
📚 Training Programs: Continuous learning opportunities to enhance your skills and expertise.
🧘‍♂️ Health & Wellness: Comprehensive health insurance e from day one, along with wellness programs to support your overall well-being.

Don’t miss this exciting opportunity to join a leader in telecommunications and make a real difference in client experiences! Apply now and secure your spot!