About the company

Our partner company is the world leader in outsourcing and customer relationship management. The entire group employs around 420,000 employees who work in 170 countries and speak over 265 dialects and languages. They operate in all business areas and on all continents on behalf of major international companies. According to Fortune and Great Place to Work, the company is among the top 25 employers worldwide. Our team in Portugal consists of over 13,000 employees who handle customer support for 111 countries in 35 different languages. In 2022, the company was awarded the Best Company in Portugal (>1000 employees) by the Great Place to Work Institute for the ninth time. Furthermore, the company has been named the best company in the customer support industry four times by Exame Magazine.

In your role:

As a content moderator, your mission is to guarantee a safe platform where all the contents respect the community guideline. You will analyze and moderate content posted on Social Media to determine if it violates any policy. This also applies to comments, user appeal and cover & title. You will be part of a team ensuring a competent and excellent content moderation service, in order to grant that all the platform compliance regulations are followed. You will be working on the Albanian market and helping to build a better experience for our users.

Your responsibilities include:

• screening user-generated content for online platforms including text, images, video, and more;
• Reviewing content (videos, image, text and audio) in accordance with he processes and policies;
• Able to provide services on a 24/7 shift rotation;*

Our Offer:

• Our partner offers you a tailored "carefree package," which includes an ambitious and innovative work environment, complete relocation support, and comprehensive assistance with all bureaucratic matters.
• Accommodation in a shared apartment with a private room (all costs covered by the company, including rent and utilities), including cleaning.
• Flight cost reimbursement upon contract signing.
• Airport pickup.
• Support with registration, tax number, residence permits.
• Free annual flight to your home country.
• Competitive salary + bonus, if applicable.
• Free private health insurance upon contract signing.
• Free Portuguese language courses, water sports, soft trekking, and much more.
• International career opportunities in a multicultural environment.
• Intensive training and onboarding phase.
• Diverse opportunities for growth and career advancement within the company

About Your Profile:

• Native Albanian speaker or at least at a strong C1 level.
• Fluent English skills, both written and spoken.
• Resilient

**Please note that, in order for your application to be considered, you must either hold an EU passport or relevant working visa.

Why work in Lisbon?

Lisbon is the vibrant capital of Portugal, with approximately 600,000 residents in the city center and around 2.8 million in the greater metropolitan area. The city is located near the Atlantic Ocean and offers great shopping, fantastic food, a lively nightlife, and an amazing cultural heritage. Lisbon enjoys a warm climate for most of the year. This is one of the many reasons why the stunning city has become one of the most popular destinations for Europeans and has a growing expat community.