What you'll do

• Render correct concepts and meanings between Russian and English following complexity, clarity, tone, and style from one language into another; uphold the correct rules for grammar and syntax in both languages;
• Provide strict renditions of the messages including every detail of the conversation;
• Follow instructions of Customers, manage the flow of the call and avoids taking over the call;
• Understand protocol and terminology at the customer service level in the following industries:
• Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, and 911, Law Enforcement, Court, and General Business.

What you'll need

• Bilingual: Russian & English (C1 Levels for both languages);
• High School Diploma (mandatory);
• Education in languages/translation/interpretation or related fields (preferential);
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy;
• Ability to explain certain cultural concepts to avoid miscommunication with the permission or at the request of the Customer;
• Ability to concentrate, stay detached from the conversation, and always remain neutral and objective;
• Reliable, autonomous and highly disciplined;
• Confident and organized;
• Time management skills with maximum responsibility;
• Ability to work with performance goals.

Benefits

• Work as a team from your home;
• Accommodation in a Teleperformance apartment;
• Refund of initial flight expenses;
• Work full-time;
• Specialized training included;
• Competitive compensation model;
• Have the opportunity to work with an international team within a multicultural environment;
• Annually complementary return flight to your home country (within Europe);
• Health Insurance since day one in the company.