Are you ready to be the first point of contact for clients of the one of the world's leading financial services providers? Are you prepared to be the crucial link in the Talk & Help Desk, assisting clients with inquiries about their cards, accounts, payments, and fraud while meticulously following procedures?

If so, we have an exciting opportunity for you as a Customer Service Representative!

Your responsibilities and impact working as a Customer Service for Banking sector will be:

• Handle client inquiries, technical complaints, and questions related to online banking and the phone app

• Provide end-to-end solutions for technical questions

• Assist clients with questions about their cards, accounts, payment status, and fraud while adhering to specific procedures

• Utilize call and email channels to assist clients

• Maintain security procedures around sensitive data

• Ensure accurate registration of actions taken with clients in the system

What's in it for you?

• Type of contract: Indefinido

• Fulltime rotative shifts, Mon-Fr from 09:00 - 18:00 and weekends from 9:00 - 17:00. Your hours will always be spread over 5 days, and this will be twice a month on the weekend.

• Equipment provided

• Growing opportunities within the company

• Events with the team

• Free Spanish lessons

• Meal allowances possible

• Constant training

• International environment

• Support from the company regarding NIE and SSN

Skills, qualifications and interests you need to succeed in this role:

• A native level of Dutch and a good level of English 

• Having interest in the banking sector

• Being an attentive listener, comfortable and skilful at communicating with people

• Being energetic, innovative and working proactively at a fast pace

• Being able to handle sensitive data reliably

Your Future Company:

This Belgian Business Process Outsourcing company is well-known for providing a quality service in customer experience and business consultancy for their clients. As a proud people company constantly adapting to maintain a safe work environment for their employees, they are looking for new members to join their multilingual team based in Barcelona.

Living in Barcelona: What to Expect

• The unique experience of an international and diverse culture

• A beautiful beach city surrounded by both coastal towns and mountains

• Delightful gastronomic experiences of Spanish, Catalan and World cuisines

• Quite a dynamic and active urban life where it is difficult to get bored

• Sunny days, Mediterranean weather and a relaxed lifestyle

• An attractive startup and innovation hub with exciting opportunities

Is this project not the best fit for you? Feel free to check our other opportunities for Dutch speakers in Spain or Portugal, or send us your CV to be considered for other projects or future opportunities.