What will you do on a daily basis? 

• Advise and recommend to customers the packages and plans best suited to their needs;
• Answering customers' questions and requests concerning services and products and their functionalities;
• Manage billing;
• Handle customer requests, disputes and claims ;
• Manage customer accounts;
• Revert the call to a Sell.

What is the required profile? 

• An advanced level of the Dutch language
• Prior experience in customer service is a plus
• A clean criminal record
• A strong motivation to work in Morocco on the long-term