What you'll do

• Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
• Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;
• Provide a seamless customer experience through effective use of information and tools;
• For Hotel Booking & Sales Expert for IHG, you'll answer questions regarding prices, hotel details, reservation or payment conditions;
• Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
• Seek opportunities to improve individual and team performance;
• Help team and colleagues stay motivated and deliver goals.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English;
• High School Diploma or higher (preferred);
• Hotel/travel experience desired;
• For Hotel Booking & Sales Expert for IHG, you'll need previous call center experience in sales and/or customer service capacity;
• Good communication skills;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Strong web-based navigation skills;
• Ability to embrace technological and organizational changes;
• Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

• Excellent work opportunity in a leading multinational company;
• Stable work and career progression;
• Intensive training and integration phase;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance for Hotel Booking & Sales Expert for IHG;
• Private Health Insurance since day one in the company;
• Reimbursement of your initial flight costs and airport pick up;
• Annually complimentary return flight to your home country (within Europe);
• Possibility to live in one of our company apartments;
• Complimentary organized sport activities and events.