Dedicated Customer Service Representative - eCommerce business expanding to France

We are a fast growing eCommerce business with operations in Australia and the UK and are now expanding to France at the end of September. 

We provide customers with essential health products to aid them in managing challenging health conditions. For this reason we need Customer Service Representatives who are patient, kind and have empathy.

We are very generous to our customers and genuinely want them to like us. Most of our business comes from repeat business.

What we are looking for:

• Native French speaker (preferably living in France or spent most of their life in France and has natural French accent)
• Fluent in English - all training and interaction with other team members will be in English. Some customer support will be in English
• Excellent phone manner and strong writing skills - we provide support over the phone, email, chat, social media, etc
• At least two years of customer service experience, preferably in eCommerce
• Confident and competent with using computers and multiple Apps and moving quickly between screens and applications
• Be motivated and able to work independently / remotely, liaising with a global team via online tools
• Have a home office set up that provides a quiet and professional environment, with laptop, extra monitor, noise cancelling headset and very good internet and power 
• Be reliable and dedicated - you will be our interface with our customers in France

What we offer:

• Convenience of working from home
• Excellent salary package
• Opportunity to grow with the company as we expand in France and throughout Europe
• Be part of a friendly and easy going team in a business with a fantastic Employee Centric culture

All applications must include a cover letter stating:

• How you would describe your French speaking ability including your accent 
• How you would describe your English speaking and writing ability
• Whether you consider yourself to be an empathetic person, and why - please given an example of two things you have done or regularly do that shows you to be an empathetic person
• Explain how you motivate yourself to work productively for the whole day when working remotely from home on your own

NOTE: Any applications without a cover letter will not be considered and will be deleted instantly