Your responsibilities and impact as a Customer Service Agent will be:
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Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e-mail or social media
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Answering questions and providing troubleshooting regarding the products, orders, payment methods or shipping, while always remaining calm and polite Transforming online credit simulations into completed files
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Handling calls for prospects and clients
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Being in contact with other departments and redirecting related cases and issues to responsible departments
Skills, qualifications and interests you need to succeed in this role:
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A native level of French and a good level of English
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Enthusiasm about fashion and trends
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Living in or willing to relocate to Lisbon for an international career and life experience
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Having a valid Portuguese work permit (required).
What’s in it for you?
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Type of contract: yearly
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Working hours: 40h/week (8h/day) from Monday to Sunday, 8 am to 8 pm
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Salary conditions* – 2 options:
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Including free accommodation (shared flat, all bills included): 1040€ gross/month
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Excluding accommodation: 1290€ gross/month
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For international candidates:
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Reimbursement of your initial flight expenses
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Airport pick up
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Yearly two-way flight ticket back to your home country (within the EU)
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Help in paperwork, opening bank account, etc. upon your arrival
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Free Portuguese lessons, cooking classes, sports activities and social events organized by the company
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Real career opportunities in different career paths
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.