• Receiving and resolving email complaints or enquiries from customers.
• Making outbound calls to both customers and Mercedes-Benz authorized dealerships.
• Listening to customers and getting to the bottom of their needs & wants and making them feel heard.
• Assessing the gravity of complaints and gathering evidence to ensure that you understand all relevant facts.
• Quickly and effectively escalating any complex issues to the right people.
• Keeping meticulous notes and updates of customer interactions, resolutions and feedback provided.
• Proactively looking out for patterns and trends and collaborating with your colleagues and line managers to come up with smart ways to prevent recurring issues.
• Assisting with the development and implementation of customer-focused initiatives and programmes.

• A minimum of two years of complaints handing/complaints investigation experience. 
• Fluent (C1+) written and spoken English. 
• A love of problem-solving coupled with a curiosity to thoroughly investigate the facts of each case. 
• An empathetic and friendly telephone manner combined with good active listening skills. 
• IT literacy with experience using customer support software and CRM systems. 
• Willing to relocate to within 40km of our office (brief details of the relocation package can be found in the ‘compensation’ section). 

• A gross monthly salary of €2885 for 40 hours of work per week
• An annual holiday allowance of 200 hours (based on full-time employment)
• An 8% holiday allowance (paid out annually each summer)
• Personal performance-based incentives and an annual company performance-based bonus.
• Free, on-site parking.
• A flexible hybrid working model (once you are fully trained up and competent)
• An attractive relocation package which covers your travel and living expenses for your first six weeks (in accordance with Mercedes-Benz CAC relocation package regulations).
• An extensive training programme and a tailor-made professional development plan.
• Travel to work expenses based on your personal situation and distance from the office (bike purchase/lease, public transport or mileage).
• A thriving social club and free on-site fitness classes.
• A discounted collective health insurance policy.
• A non-contributory pension plan.

Is this your dream job in the Mercedes-Benz CAC in Maastricht? We can’t wait to hear from you! Please click on the ‘apply now’ button and upload your CV.

​​​​​​​Please note that we cannot sponsor work permits or visas for this position. 

For GDPR purposes, we cannot accept applications via any other method. #BePartOfUs