Your responsibilities and impact as a Customer Specialist for Fintech Industry will be:

Support B2B customers mainly over e mail and chat, but also phone
Constantly brainstorm with your colleagues to improve the Customer Experience
Troubleshooting, innovation, and change management are part of the daily business
Control and handle payment inquiries from sellers and buyers through various client platforms
Responsible for Trustpilot reviews improving overall company NPS through excellent service
Flagging and escalation of customer queries and coming up with suitable solutions
Mapping and improving business processes to enhance customer journey and satisfaction

Skills, qualifications, and interests you need to succeed in this role:

• Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
• Minimum MBO4 diploma, background in IT/finance/economy is a plus
• Competency in using computers
• Excellent communication skills
• You are proactive and solution-oriented
• You are interested in working in an ambitious environment

What’s in it for you?

• Yearly gross salary of €19.200
• Spanish classes
• Great Friday evening drinks
• Fitness bootcamps to stay fit and active
• Mindfulness classes
• Work at a tech startup where you can develop and there is room for your ideas
• Improve your professional skills: communication, innovation, and implementation of new technology
• Free lunch and breakfast at the office
• An international, close working environment with 24 nationalities

Your Future Company:

Based in Valencia, a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start ups and support. You will benefit from its great atmosphere and chances to grow. 

Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities