Agents handle inbound and outbound calls, chats and emails, coming in
through webform, social media messaging and product & service view
platforms.
They perform both customer service and technical support for JTI products.
The account is relatively new and in a growing phase. That means that
processes, channels and forms of support are not definite, and especially
processes change frequently.
Case logging can be complex due to 2 CRM that are not aligned yet.
All agents are cross skilled, queues are divided in 3 groups according to
priority and skill-level. In order of difficulty, from difficult to simple:
1. Group support - quotes, sales and service - very detail oriented
2. Special handling - media related requests and manual refund requests


Fluent Slovakian
Fluent English


Relocation package: Flight ticket given (within UE), taxi from airport, 2 weeks hotel accommodation (breakfast included)

Please email CV for immediate telephone interview: dc@headhuntinternational.com