What you'll do

• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive relationship with the brand;
• Create opportunities to impress and engage with the customers, approaching all their questions and doubts;
• Manage customer queries about their orders and access to their accounts, payments, and stock availability.

What you'll need

• Native Italian speaker and minimum B2 English level required;
• Familiarity with online advertising products and social media (preferential);
• Basic computer skills;
• +1 year working in a customer support related role (preferential);
• Excellent communication skills: verbal, written and listening skills;
• Ability to solve customer problems;
• Flexible and quick learner, able to adapt to continuously evolving SMB needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
•  Health Insurance since day one in the company;
•  Excellent work environment, great colleagues and social arrangements;
•  Accommodation in a room of a Teleperformance owned apartment;
•  Initial flight expenses refund;
•  Free annual flight to the homeland;
•  Free Portuguese language courses, water sports, soft trekking and much more.