Customer Service for PVH - German speaker in Lisbon
Job post no longer accepts applications
2001-30000
Other
a month ago
Posted datea month ago
What you'll do
- As a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible;
- Assist, by phone or through written support, to any customer’s questions and concerns regarding the service;
- Maintain excellent quality and efficiency to achieve our team targets;
- Identify and process orders that may be fraudulent;
- Provide information regarding shipping and delivery;
- Advice our customers on a high level, providing updated help guides and meeting their individual needs.
What you'll need
- Native written and verbal communication skills in German;
- Good level of English, written and spoken;
- As a Customer Service for Fashion Retail, you'll need social media responsiveness, including tracking and responding to customer comments;
- Ability to ensure positive messages delivery to our customers;
- Ability to create upsell and cross-sell opportunities;
- Ability to manage several emails in an efficient way;
- Problem-solving skills;
- Good argumentations skills.
Benefits
- Excellent work opportunity in a leading multinational company;
- International career in a multicultural environment;
- Possibility of cooperation with leaders in various industries;
- Stable work and career progression;
- Long-term development opportunities;
- Respectful and inclusive environment;
- A wealth of opportunities to progress and move business areas projects;
- Flexibility & Work/life balance as a Customer Service for Fashion Retail;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free Portuguese language courses, sport activities and organized events.
JOB SUMMARY
Customer Service for PVH - German speaker in Lisbon
Lisbon
a month ago
Mid-level
Full-time