What you'll do

• As a Customer Service for Fashion Retail, you'll ensure an adequate response time while delivering the highest service possible;
• Assist, by phone or through written support, to any customer’s questions and concerns regarding the service;
• Maintain excellent quality and efficiency to achieve our team targets;
• Identify and process orders that may be fraudulent;
• Provide information regarding shipping and delivery;
• Advice our customers on a high level, providing updated help guides and meeting their individual needs.

What you'll need

• Native written and verbal communication skills in German;
• Good level of English, written and spoken;
• As a Customer Service for Fashion Retail, you'll need social media responsiveness, including tracking and responding to customer comments;
• Ability to ensure positive messages delivery to our customers;
• Ability to create upsell and cross-sell opportunities;
• Ability to manage several emails in an efficient way;
• Problem-solving skills;
• Good argumentations skills.

Benefits

• Excellent work opportunity in a leading multinational company;
• International career in a multicultural environment;
• Possibility of cooperation with leaders in various industries;
• Stable work and career progression;
• Long-term development opportunities;
• Respectful and inclusive environment;
• A wealth of opportunities to progress and move business areas projects;
• Flexibility & Work/life balance as a Customer Service for Fashion Retail;
• Health Insurance since day one in the company;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events.