What you'll do

• Work with customers to resolve technical customer issues on the Partner Center Platform;
• Support deliveries;
• Determine technical support Pain areas while working with Customers;
• Provide feedback and details to Technical Advisors and PG teams;
• Achieve the CPE team goals and the time to resolution or escalation, enabling a response time similar to competitors;
• Maintain technical skills through completion of ongoing readiness and Platform training;
• Participate in the creation of future Microsoft support capabilities for the cloud.

What you'll need

• Fluent level of Italian and a English (minimum B2);
• Need previous interaction with M365 technology (SPO, EXO) (required);
• Basic Active Directory troubleshooting skills (users, mailboxes) (required);
• Knowledge of Basic API and Networking (required);
• Understand Basic programming (Python, C#,) (is a plus).

Benefits

• Work location: Lisbon – one of the best and sunniest places to live in Europe;
• Full relocation support (flight ticket to Portugal, free accommodation in one of our shared apartments);
• One flight per year to your home country (within Europe);
• Health insurance from day one in the company;
• Ongoing certification and training opportunities;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.