Are you passionate about technology and working for a leading tech company in Barcelona city center? We are now hiring for Swedish speaking customer support agents with interest in developing a tech-career in Spain!

Our client

Our client’s customers belong to the top 500 business companies in the sectors IT, telecommunications, e-commerce, automotive, and financial services. They are a multicultural company collaborating with employees from over 29different nationalities. They offer a great work environment, modern offices, a dynamic and young approach, with true career opportunities.

Career opportunities

If you are interested in growth, our high performers can move to our back-office logistics team, become a trainer/mentor, quality analyst, or move into management.

Responsibilities

• Mainly handle inbound activity (calls, emails, chat, tasks) of customer post sales requests
• Fast and effective response to inbound queries
• Outbound calls when necessary to solve issues with customers and different internal business units
• Quote creation and follow up with cross selling / up selling and a proactive and service attitude
• Ensuring personal knowledge of the Store portfolio and Post sales process´s are maintained
• Initiate & manage Customer post sales related tasks; covering order cancellations, claims management, order and delivery follow up, refund requests and escalations using multiple tools, such as CRM & Order Status Suite with a high quality, efficient and customer centric approach.

Candidate Profile

• Advanced level of English + native market language
• Strong communication skills
• Knowledge of sales techniques (up-/cross-selling, objection handling, etc)
• Customer Driven and motivation to work in sales
• Achievement and target oriented
• IT knowledge and technical understanding
• Minimum of 1 year relevant experience
• Strong personal interest & curiosity in IT products and applications
• Real capability to listen to customers
• Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
• Exceptional customer facing and customer care skills

Benefits

• Work hours Monday-Friday
• A large variety of discounts with partners
• Free weekly and after work activities
• They promote intercompany mobility to work at any of our sites around the world. They have more than 140 locations in over 35 countries
• Real growth opportunities to progress

Nordic Jobs Worldwide

Nordic Jobs Worldwide is a professional Nordic recruitment company focused on connecting candidates from Sweden, Finland, Norway, and Denmark with businesses from all over the world. 

Nordic Jobs Worldwide is the largest language recruitment agency in the Nordic region, with offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We match the most exciting jobs with Nordic talent worldwide. We have helped over 3000 people find.