Polish Speaking Order Support Specialists – Office based or Remote within 60 minutes of Lisbon
Remote anywhere in Portugal
€1040 per month gross with free accommodation ie own room in shared apartment OR €1225 per month gross with no accommodation.
Our client is recruiting Polish Speaking Order Support Specialists, candidates can be located within 60 minutes of Lisbon.
Backoffice Responsibilities:
The core of the role involves handling customer inquiries, including:
- Responding to inbound calls from customers who have replied to a callback request sent by our team
- Conducting outbound calls (when necessary) to clarify information with customers
Job Responsibilities:
* Handle escalations from customer-facing colleagues and resolve complex issues related to online orders
* Ensure swift and fast resolution of problems occurring during the lifetime of a web purchase
* Liaise with partners to resolve issues and achieve customer satisfaction
* Perform investigations to make decisions that impact customer and partner relationships
* Communicate with customers via phone and email to provide updates on issue resolution
Requirements:
* Strong attention to detail and accuracy in performing tasks.
* Ability to work under strict regulations and protocols
* Ability to investigate and resolve complex issues
* Strong communication and customer service skills
* Ability to work independently and make decisions that impact customer and partner relationships
Overall, this role requires a high level of attention to detail, strong communication skills, and the ability to work independently to resolve complex issues.