Experience the power of a game - changing career .

If you're looking to grow and be inspired, as a Customer Service Representative in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.

What you will do in this role

As a Customer Representative on our team, you will:

- Take incoming customer calls (via telephone, email, and chats) and solve users' demands.

- Support technical enquires and manage incidents of the client's product, car electrical chargers.

- Proactively update customers with status and resolution progress.

- Escalate potential service issues to appropriate level

- Achieve an excellent customer satisfaction level

Concentrix is a great match if you:

- Are proficient or bilingual in Dutch with an advanced level of English

- Have customer care skills - ability to listen to and understand the customers' need

- Can take ownership of, and progress calls to resolution or to escalate call to resolution

If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle:

- Full-time 39 hours/week permanent contract: rotative between Monday to Sunday, from 07.00 to 16.00

- Central location in Barcelona

- Bring-a-friend (referral) bonus opportunities

- Full paid training on the company and the project you'll be working on

- Career development programs, specialized courses, and language classes

Experience the best version of you!

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

RRQ24-003563-1-NETHERLANDS