Senior Customer Service Representative - Van Commercial Dedication (Dutch) - Maastricht, Netherlands
Job post no longer accepts applications
501-2000
Customer Service / Call Center
MaastrichtLocation
Maastricht2 months ago
Posted date2 months ago
We are the Mercedes-Benz Customer Assistance Center Maastricht. Years of experience and our strong focus on customer centricity has given us expertise to steer and develop global Customer Contact Centers (CCC) around the world. We belong to the Mercedes-Benz Global Customer Service & Parts division and collaborate closely with other departments and divisions to create the best customer journey. With an international team of over 1000 colleagues we work to create the ultimate customer experience not only for the drivers of our vehicles but in support of the retail and logistics organizations. WE CARE for customers, they are part of our DNA. |
The function |
What is your role? Beginning on September 1st, 2024, the Van dedicated Team will be a newly formed team providing B2B second-line support for customers with Vans in six different languages (Dutch, French, Italian, Spanish, English and German). Using your proactive nature and problem-solver mentality, you will oversee and manage Road Side Assistance situations for our commercial Van customers. To reduce the amount of time vehicles are out of service, you'll be actively managing escalations and overseeing both Roadside Assistance and the related visits to the workshop. During this process you are always providing transparency and keeping our commercial Van customers up to date about their vehicle repair status. You provide the customer with the best long-term satisfaction possible in a timely, effective and accurate manner along their Road Side Assistance experience. To make sure that the parts delivery is coordinated as quickly as possible, you assist CAC Operations and workshops (e.g by involving a parts expert). You are responsible for engaging technical specialists from different departments within our Mercedes-Benz organization to offer diagnosis and repair guidance to relevant parties, such as workshops. Your responsibility also includes organizing priority treatment for appropriate replacement vehicles. You're keeping up contacts with both customers and internal contact partners at Mercedes-Benz. |
Requirements |
Who are you?
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We offer |
What do we offer?
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The procedure |
#BePartOfUs Is this the right job for you? Then upload your application documents including CV and letter of motivation in English via the link. For data protection reasons, we do not accept applications by e-mail. Please use the link provided for your application. |
JOB SUMMARY
Senior Customer Service Representative - Van Commercial Dedication (Dutch) - Maastricht, Netherlands
Maastricht
2 months ago
Senior
Full-time