Are you a cheerful and helpful person, who likes to help people plan their trip to the most magical amusement park in Europe? Then this is your sign!
We are a leading entertainment destination in Europe, committed to creating magical experiences for guests of all ages. Our dedication to exceptional customer service ensures unforgettable memories for every visitor.

Are you a cheerful and helpful person, who likes to help people plan their trip to the most magical amusement park in Europe? Then this is your sign!

We are a leading entertainment destination in Europe, committed to creating magical experiences for guests of all ages. Our dedication to exceptional customer service ensures unforgettable memories for every visitor.

Role:
As a Dutch-Speaking Customer Service Agent, you'll play a vital role in our guest experience team, providing top-notch support and assistance to Dutch-speaking visitors. Your focus will be on ensuring high customer satisfaction through effective communication and problem-solving.

Key Responsibilities:

• Be the primary contact for Dutch-speaking guests, handling inquiries, requests, and concerns promptly and professionally.
• Provide accurate information about park attractions, events, and amenities.
• Assist with ticket purchases, reservations, and itinerary planning for smooth service delivery.
• Address guest feedback and complaints empathetically, aiming for satisfactory resolutions.
• Maintain a welcoming and tidy work environment.
• Stay updated on park policies and safety regulations to ensure compliance and a safe experience for all guests.

Requirements:

• Local in Barcelona
• Fluent in Dutch and English with excellent verbal and written communication skills.
• Previous experience in customer service or hospitality preferred.
• Strong interpersonal skills, a positive attitude, and a passion for delivering exceptional guest experiences.
• Ability to multitask in a fast-paced environment.
• Flexible to work shifts, including weekends, evenings, and holidays.
• Familiarity with computer systems for data entry and reservation management.
• Knowledge of the local area and tourist attractions is a plus.

Offer Details:

• Salary: €22,000 gross/year
• Bonus: €2,000 gross/year
• Working Hours: Monday to Sunday, 9am to 9pm in 2 shifts, with two free weekends a month.
• Contract: Permanent, 39 hours a week.
• Start Date: August 19, 2024

Benefits:

• Competitive salary and bonus system
• Career advancement and professional development opportunities.
• Dynamic and inclusive work environment with a diverse team.
• Opportunity to create magical moments for guests worldwide.

Skills and Advantages:

• Proficient in Dutch, both written and spoken.
• Strong problem-solving, adaptability, and communication skills.
• Previous experience in a similar role is highly valued.

Join us and help create extraordinary experiences for our guests!