German speaking Customer Service Specialist

Salary: up to £27,000 + Bonus

Generous benefits package which includes 25 days holidays, life insurance and maternity/paternity policy

Location: West London

Hybrid 3 days a week in office after completion of training

Type: Permanent, fulltime

Job Ref: SV215530

This role offers a unique opportunity to leverage your German language proficiency while gaining valuable experience in B2B customer support & order management within the luxury design sector.

You will play a pivotal role in ensuring customer satisfaction within European export markets. Your responsibilities will include but are not limited to:

• Promptly and efficiently process incoming queries from European export markets to ensure customer satisfaction.
• Provide Sales Support to Field Sales Managers and other team members.
• Handle incoming calls and emails from customers and process orders.
• Offer additional products and services to customers.
• Manage complaints and delivery inquiries.
• Utilize web chat for real-time client communication.
• Collaborate with the Commercial Department on stock levels and account departments on credit levels.
• Undertake general office administrative tasks and procedures.
• Provide sales information to Sales Managers as requested.
• Take the initiative to learn about products and provide additional support to the team when possible.
• Offer ad hoc support where needed.

Requirements:

• Fluency in German and English
• Good command of Microsoft Office
• Ideally previous customer service or sales admin or export or order processing experience.
• Organised, able to prioritise and work towards deadlines
• Motivated and friendly
• Strong communication skills with good telephone manners
• Able to work independently as well as part of a team

If you are a fluent German speaker with a background in customer service, sales administration, sales support, account management, order processing, or a customer-facing role, and you have a keen eye for detail, we invite you to send your CV to discuss this exciting opportunity in further detail. Candidates with experience in export/import departments are also encouraged to apply.

Thank you for applying to Language Recruitment Services, the Language Recruitment Specialist with over 35 Years’ Experience in multilingual recruitment

Applications can only be accepted from individuals who are eligible to work in the UK.

We may not be able to reply to you due to the volume of applications received.

In the event there are no suitable roles available for you at the moment we may hold your details on our database and contact you in the future should a suitable vacancy arise.

LRS is An Equal Opportunities Employer.