We offer

• Possibility to work from home within Hungary
• Earn extra money by working on rotating shifts
• Growth / Promotion possibilities within the company
• Private medical health care
• Monthly food tickets
• Work for one of the biggest e-commerce websites

The job

You will combine your skills, passion, customer-focused, and positive mindset to elevate service delivery and contribute to the overall success in the company.

Your daily work will include tasks like these:

• Answer incoming telephone calls, emails and chat from customers of an e-commerce platform 
• Identify the issues, provide resolutions and alternatives, and guide customers in a timely manner
• Use guides and protocols provided during the training to ensure customer satisfaction
• Collaborate with other agents or teams in case of more complex cases
  

Your qualifications

💭 You speak and write German at a native level and your are fluent in English (B2).

🎓 Experience in customer care is a plus but not required.

💻 You have a good understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills.

🥇 You have strong communication skills and you are service-oriented.