Reference: COPO

*You need a European passport to apply*

We offer

• Bonuses based on performance 
• Work in modern offices Szczecin or Katowice
• Private medical care, life insurance
• Fully paid training period
• Development opportunities (high chance to grow internally, such as team leader, quarterly)

The job

As a customer support agent you will be interacting with customers on the phone or via email. Some of your daily tasks include:

• Handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

💭 You speak and write German at a native level and you are fluent in English (B2).

🎓 Experience in customer service is a plus.

💻 You have a basic understanding and level of computer handling skills.

💪🏻 Excellent problem solving skills.

🥇 You are service-oriented, professional, and thorough.