Job Description

As a Customer Support Advisor, your role is, together with your team, to handle customer issues with empathy and efficiency all centred around the topic of luxury coffee machines. Besides speaking your native language, you also need to be able to communicate in English. The role consists of handling and responding to end-users’ requests through multiple contact channels (phone, e-mail, chat). It requires maintaining solid customer relationships by handling their questions and concerns with speed and professionalism. Also, performing data entry and use of software programs.

Job Requirements

Being fluent in German and English on a communication level.
Politeness, courtesy and good communication skills.
Time management and multitasking abilities.
Familiarity of OS MS Windows.
Ability to use Internet applications.
Usage of MS office. 

What our Client Offers

Relocation package that includes: Airplane tickets, Taxi from the airport, free support from the Employee Relations department during the hiring process, with regards to your Social Security number, Health Insurance (IKA), Tax Number, and Bank account, etc.
Paid training to keep you up to date on products and procedures.
Attractive bonus structure and competitive Greek salary.
Work location: From the office in Chania, Crete.
Company accommodation for entire time of employment.
In-house doctor and medical insurance.
Excellent career advancement opportunities.
International working environment.
Company-organized festivals, parties, excursions etc. throughout the year.
Discounts for our employees all over Athens.

**Please note that an EU passport or a work permit for Greece is required to apply to this role.