You need a valid European passport or work permit to apply for this position.

We Offer

💰 Performance bonuses

🏡 The choice to work remotely in Katowice or Szczecin (equipment will be provided) or from the office in Lublin

🌟 A benefit package, including LuxMed private medical care, MyBenefit cafeteria, and life insurance

🚀 A 5-week training program (4 weeks in Lublin, with paid transport and accommodation)

📈 Career development opportunities (grow internally: e.g. team leader)

The Job

As a Junior Tech Support, your daily tasks will include:

📞 Handle customer calls, emails, and chats, providing top-notch technical support.

📧 Use Salesforce to log calls and respond to emails.

🕵️ Use provided research platforms to gather information and solve tech issues.

🚀 Make escalations following the company’s procedures.

😊 Interact with customers in a friendly and professional manner.

📚 Participate in training sessions.

👥 Collaborate with higher-level support teams and report known issues.

Your Qualifications

💬 You speak German fluently and English at a B2 level

🎓 It’s a plus if you have experience in troubleshooting equipment like DSL routers, wireless routers, access points, network adapters and VoIP products

💻 You have great computer handling skills.

💪🏻 You're problem-solving and good at finding the right information.

🥇 Your communication and negotiation skills are good, and you are very professional and thorough.

If you have any questions about the position, don't hesitate to reach out to info@jobsqd.com. We're here to help!