We are looking for Customer support agent with Dutch in Bulgaria (on site in Sofia)

• PHONE and E-Mail: Customer Care. Handling orders and deliveries Deliver exceptional assistance to our users through tickets and calls
• Provide solutions to everyday device use questions on a case-by-case customer-oriented approach
• Play a crucial role in identifying emerging issues and bugs and communicating them to your
  supervision team for a swift resolution
• Collaborate with an amazing team of customer-friendly colleagues from diverse international
  backgrounds
• Create a value-based relationship with new & existing customers
• Drive up-sell & cross-sell by prioritizing accounts with highest propensity to buy by clearly defining ideal customer profile and contact them via various channels
• Execute Marketing Qualified Leads with a defined SLA to maximize revenue
• Research customer contracts and purchasing history in the customer management systems & external sources to figure out the expansion opportunity in an account
• Manage the opportunity pipeline from week to week, providing accurate and timely updates to management on progress and outlook
• Collaborate with other teams to maximize footprint of growing company streams
• Engage as required, with the supporting functional teams to resolve issues raised by customers.

Basic salary 3000 BGN (Around 1550 euro)

Tax are only about 10 per cent in BG

Relocation package

Permanent contract