In the Customer Service team, you will be the frontline of the bank to the German-speaking market, providing excellent customer experience!

Responsibilities:

• Support customers via phone, chat & e-mail
• Be an ambassador of our client and at the same time improve the card as a product
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners
• Work towards reaching targets as set out by client statement of work as well as internal targets