As a Trainer in this project, your daily responsibilities will include:
- Create, deliver and conclude trainings for new hires
- Develop continuous trainings for teams based on requirements
- Conducts scenario & role play based sessions for new and current customer advisors
- Observes targets and collect feedback for training purposes
- Build annual training program and prepare teaching plans for the team
- Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
- Conduct orientation sessions
- Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
- Stays informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate
You will need:
- Native Latvian verbal and written communication skills (C2)
- Fluent English verbal and written communication skills (C1)
- Ability to travel for training purposes
- Good organization / time management skills
- Strong communication and very good listening skills
- Ability to organize, prioritize and multi-task.
- Effective management of time
- Ability to provide feedback in a positive, objective and supportive manner
- Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)
- Ability to work with a variety of people from diverse backgrounds
- Ability to solve problems and offer suggestions
- Coaching skills
- Must hold EU citizenship or valid work permit for Greece
- Ready to relocate to Athens, Greece with relocation package
Education and experience
- Essential minimum of 6 months call center experience
- Previous teaching or coaching/training experience would be an advantage
Benefits:
What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
- Fully paid training
- Permanent contract
- Private healthcare
- Continuous learning/development opportunities
- Competitive career opportunities
- A safe, friendly, diverse, supporting and technological company
- International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
- EverBetter wellness program (Fitness room in our premises & Personal Trainer)
About the company:
Our client in Greece is a company of 4,800+ employees from over 90 countries. They work hard but also know that a happy employee is a productive employee. For re-charging, new experiences and adventures, Athens is a city that stands out. So, join them and invest in your growth!
They provide solutions to their clients’ customers via phone, chat, email and social media. As a global CX leader, they deliver 3.5 million unique experiences every day for 400+ clients through business process outsourcing (BPO), digital CX, training and talent management and CX consulting and analytics.