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Latvian-speaking Trainer (Customer Support) in Athens, Greece
Job post no longer accepts applications

As a Trainer in this project, your daily responsibilities will include:


  • Create, deliver and conclude trainings for new hires
  • Develop continuous trainings for teams based on requirements
  • Conducts scenario & role play based sessions for new and current customer advisors
  • Observes targets and collect feedback for training purposes
  • Build annual training program and prepare teaching plans for the team
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Conduct orientation sessions
  • Periodically evaluate ongoing programs to ensure that they reflect any changes in the market and trends
  • Stays informed about client processes, trends and strategy, as to recommends programs, trainings changes where appropriate



You will need:


  • Native Latvian verbal and written communication skills (C2)
  • Fluent English verbal and written communication skills (C1)
  • Ability to travel for training purposes 
  • Good organization / time management skills
  • Strong communication and very good listening skills
  • Ability to organize, prioritize and multi-task.
  • Effective management of time
  • Ability to provide feedback in a positive, objective and supportive manner
  • Able to effectively use Microsoft applications (i.e.: Word, Excel, PowerPoint, Project, Outlook etc)
  • Ability to work with a variety of people from diverse backgrounds
  • Ability to solve problems and offer suggestions
  • Coaching skills


  • Must hold EU citizenship or valid work permit for Greece
  • Ready to relocate to Athens, Greece with relocation package 


Education and experience


  • Essential minimum of 6 months call center experience
  • Previous teaching or coaching/training experience would be an advantage



What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.


  • Fully paid training
  • Permanent contract
  • Private healthcare 
  • Continuous learning/development opportunities
  • Competitive career opportunities
  • A safe, friendly, diverse, supporting and technological company
  • International and multicultural environment (celebrations, initiatives to develop your skills and events to increase the team spirit)
  • EverBetter wellness program (Fitness room in our premises & Personal Trainer)


About the company:

Our client in Greece is a company of 4,800+ employees from over 90 countries. They work hard but also know that a happy employee is a productive employee. For re-charging, new experiences and adventures, Athens is a city that stands out. So, join them and invest in your growth!

They provide solutions to their clientscustomers via phone, chat, email and social media. As a global CX leader, they deliver 3.5 million unique experiences every day for 400+ clients through business process outsourcing (BPO), digital CX, training and talent management and CX consulting and analytics.

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Latvian-speaking Trainer (Customer Support) in Athens, Greece
a month ago