Our client is looking for Swedish Customer Experience Agent in Malta.

Responsibilities:

• Resolve customer queries via live chat and email
• Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
• Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
• Approve customer withdrawals upon request from the player
• Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
• Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
• Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
• Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these

Requirements:
 

• Fluent knowledge of Swedish - both written and spoken
• A keen interest in sports & casino
• Analytical and problem-solving skills
• Able to adapt to shift work
• Customer service experience is considered a plus
• Able to multitask
  

  Know someone looking for their next career move?       

  At SpotOn Connections, we value the power of personal referrals! We offer an exciting "Refer-a-Friend" initiative, giving you the great opportunity to earn €250 for every successful referral.      
   
  Get in touch with us to kickstart your career today!