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Swedish Customer Experience Agent - JID:9033 - Malta
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Our client is looking for Swedish Customer Experience Agent in Malta.

Responsibilities:

  • Resolve customer queries via live chat and email
  • Take ownership of customer cases that cannot be resolved at the point of contact and see through to full resolution
  • Communicate with 2nd line support team and payment providers to solve customer problems in the most efficient way.
  • Approve customer withdrawals upon request from the player
  • Review of customer documentation and KYC checks on demand for various jurisdictions in line with policy
  • Contribute to team effort by achieving personal KPI’s to support departmental SLA’s
  • Provide insight into current customer feedback and help shape our systems, processes and self-service outlets, such as our FAQs and Knowledgebase, both within CX and the wider Country Management
  • Ad hoc tasks as required by the CX Management such as analysing customer contact trends and patterns, and providing context around these


Requirements:
 

  • Fluent knowledge of Swedish - both written and spoken
  • A keen interest in sports & casino
  • Analytical and problem-solving skills
  • Able to adapt to shift work
  • Customer service experience is considered a plus
  • Able to multitask

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JOB SUMMARY
Swedish Customer Experience Agent - JID:9033 - Malta
Mgarr
a month ago
Entry / Junior
Full-time